Why we collect your data
When we collect your personal data through our website, social media, or over the phone we use the provided data for the following:
Safeguarding and Securing the Data
Teknov8 is committed to securing your data and keeping it confidential. Teknov8 has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online. The safeguards ensure that our contractors, agencies and other third parties will keep your data confidential and secure.
Form related cookies
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
We sometimes test new features and make changes to the way our website is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
This site uses Google Analytics to track user interaction. Google Analytics (GA) sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third-party data processor.
In addition to Google Analytics, this website collects information (already held in the public domain) attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from Spotler. We use this tool to collect information such as your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our website for Marketing purposes. This data is managed by our external Marketing Agency.
Links to Other Websites
We do not sell your personal information to third party companies.
We transfer personal data to the following categories of recipients:
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the UK Data Protection Act 1998 and EU General Protection Regulation 2018 legislation. The third parties that are based in the USA are EU-U.S Privacy Shield compliant.
The Personal Data submitted directly by you via contact and other forms, through our website, on social media platforms, on landing pages and over the phone are stored in our database which is cloud-based and guarded by our Company Information Security Policy.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data stored is treated securely. Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
We retain personal data for a period of 5 years. After that time, unless there is a need to retain that data for purposes connected with protecting our interests or those of third parties we will erase all data other than that needed to comply with our statutory obligations.
Web beacons (also known as internet tags, pixel tags and clear GIFs) are clear electronic images that can recognize certain types of information on your computer, such as the type of browser used to view a website page when you viewed a particular site linked to the Web beacon, and a description of a site tied to the Web beacon. Certain pages on our Website may contain such Web beacons which the Company uses to operate and improve the Website.
Accessing your data
You have the following rights in relation to your personal data;
Please note that where allowed by applicable law there may be an administrative charge for supply of copies of data and we reserve the right to charge a fee to cover costs incurred by us in providing you with the information and we may also require you to provide us with appropriate identification before we comply with this request.
If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner (www.ico.gov.uk)
Before it gets to that situation, please make sure you contact Teknov8, on the information provided below, should you wish to exercise any of your rights or if you have any questions about the processing of your personal data.
As soon as we receive your email or letter, we will confirm receipt of your request within 10 working days and we will respond within 1 month, unless the request is complex or numerous in which case the period in which we must respond can be extended by a further two months.
Radiant House, 28 – 30 Fowler Road Ilford, IG6 3UT, UK
Palace Hill Road, Simonstown, Cape Town, South Africa